Answers to Frequently Asked Questions

Q: What do I do if my AquaLink display indicates it is in “Service” or “Time Out” mode?

A. In your pool equipment area you will find an “AquaLink” box. Inside the box there is a button that when pushed, will change the mode. Push the button until “Auto” is displayed. Problem solved.

Q: How do I turn off the automatic filler to my pool?

A. Look for a pipe located adjacent to the hose bib (faucet for the garden hose) closest to your pool equipment. There will be a valve on the pipe that when turned, will stop the water flow. Be sure to contact us with any changes made to your settings that we are unaware of.

Q: How long should my pump run each day?

A. Most pool filtration systems are sized to circulate and filter the water at least once during an 8 hour period.  This should be sufficient during the winter. During the summer, we recommend increasing the run time one hour every ten degrees above 80.

Q: What is causing the loud howling noise coming from my pool equipment? 

A:  Nine times out of ten it will be the motor bearings. Over time the medium used to  lubricate the bearings breaks down.  Without lubrication the motor will seize and quit working all together.

Q: How can I tell if my water loss is due to normal evaporation of if I have a leak?

A: Give us a call. There is a simple test we can perform. If the results are indicative of a leak, we can coordinate with a leak detection company to determine the location of the leak. We will provide you with a quote on the cost to repair.

Q: Are salt systems better than adding chlorine manually?

A: There are pros and cons for each method and it boils down to personal preference.  A salt system will change the taste of the water and some like the way the water feels in comparison to the water in a pool without a salt system.  Bottom line though, a salt system is a chlorine generator.  Whichever method you choose, chlorine is being added.

Q: I provide my own chlorine tablets, why are you adding granular chlorine too?

A: Basically Tablets maintain a residual level of chlorine in the water.  But, because they are slow dissolving, the level of chlorine needed to fully sanitize the water is not reached especially during the hotter months.  Granular dissolves quickly and boosts the chlorine to the level needed for proper sanitation.

Q: Why do I need an automatic pool cleaner if I have a pool service?

A: Think of a pool vacuum or, automatic pool cleaner,  as our assistant.  It helps us keep your pool clean between visits.

 Q: How many gallons of water are in my pool?

A: In order to determine how many gallons of water your pool holds, you need to know the    length, width, and average depth of your pool. Then, insert the numbers in to the formula below that is applicable to the shape of your pool to arrive at how many gallons of water your pool holds.

Rectangle, square or free-form pool:  Length x Width x Average Depth x 7.5 = Gallons.
Round or Oval pool: Length x Width x Average Depth x 5.9 = Gallons

Q: You do not add water to my pool. Why?

A. There are several reasons why.    1.  When water is flowing in to the pool, it makes it difficult to see the bottom when vacuuming.  2. The amount of water that can be added during a weekly service will not make a significant difference overall. 3. It is an insurance liability. If the pool technician were to forget to turn the water off, you probably would not be very happy and we want you happy.